Products Purchased through Hydro Engineering and under warranty may be returned for replacement/credit depending on malfunction by following these steps:
- Fill out the RMA form with applicable information and photos located on this page
- Return only the items that you’ve listed in the form.
- Once received, Hydro Engineering will review your return request in accordance with the return policy noted below and communicate acceptance or rejection.
There will be a 5% service fee for any items returned without an RMA form.
- Returns of new products within 30 days are returned for full credit
- Returns of new products 31 – 90 days are returned for a 30% restocking fee
- Returns of new products 91 – 180 days are returned for a 40% restocking fee
- Returns of new products 181 – 365 days are returned for a 50% restocking fee
- Purchases older than 1 yr. are not eligible for return
- Custom parts, used, or consignment items purchased are not eligible for return
- Customers that ship parts to Hydro Engineering that fall outside the parameters above will be charged an additional 5% service fee and if items are deemed not eligible for return are returned to the customer at their expense