Return Material Authorization Form

Return Process:

Products Purchased through Hydro Engineering and under warranty may be returned for replacement/credit depending on malfunction by following these steps:

1. Fill out the RMA form with applicable information and photos located on this page
2. Return only the items that you’ve listed in the form.
3. Once received, Hydro Engineering will review your return request in accordance with the return policy noted below and communicate acceptance or rejection.

There will be a 5% service fee for any items returned without an RMA form.

Return Policy:

• Returns of new products within 30 days are returned for full credit
• Returns of new products 31 – 90 days are returned for a 30% restocking fee
• Returns of new products 91 – 180 days are returned for a 40% restocking fee
• Returns of new products 181 – 365 days are returned for a 50% restocking fee
• Purchases older than 1 yr. are not eligible for return
• Custom parts, used, or consignment items purchased are not eligible for return
• Customers that ship parts to Hydro Engineering that fall outside the parameters above will be charged an additional 5% service fee and if items are deemed not eligible for return are returned to the customer at their expense