Norwood Young America
Norwood Young America
Rockville
952-467-3100 Mon - Fri 8:00 - 5:00 301 Industrial Blvd, Norwood Young America, MN 55397
(320) 252 6272 Mon - Fri 8:00 - 5:00 24562 County Rd 138, St. Cloud, MN 56301
Lasting
Founded in 1971
Innovative
Designing & Engineering
Quality Equipment
Impervious
Building it for the Long Haul
Contact Us
Store Policies
Hydro Engineering > Store > Store Policies

Online Shopping Policies

Pricing

The online store pricing is¬ LIST PRICE & DOESN’T¬ take into account customer discounts or shipping cost. Once your order has been received, customer discount & shipping will be added to the final bill & the invoice will be emailed to you. If you have any questions regarding pricing on your purchases, feel free to give us a call at 800-833-5812 or email us at sales@hydro-eng.com.

Shipping

In-stock items are shipped within 1 business day. If the item is back ordered or out of stock, Hydro Engineering will contact you with lead times.

Standard delivery orders are shipped via¬ BEST WAY¬ unless otherwise noted.

estimated delivery times

ups ground

UPS Ground Shipping Map

speedee

1-2 day delivery to the locations below

Speedee Shipping Map

RMA POLICIES & FAQ's

Can I return a custom product?

All custom orders are final and are not eligible for returns.  Hydro Engineering fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product, but does not include dissatisfaction due to custom designs.  Requests for changes or additional customization or alterations can not be made for custom products.

what if i don't have my order number?

Please contact customer service at 952-467-3100

when will i get credit for my return?

After we have received and reviewed the product.

can i return items online that i bought at hydro engineering?

  • Items purchased online can be returned within 30 days of purchase.
  • Items purchased online using PayPal must be returned online within 30 days of purchase.
  • You must have an original receipt or packing slip to complete your return.
  • Items MUST BE UNUSED.
  • Custom products are final and are not eligible for returns, exchanges, changes or alterations.